· What is the shelf life?
Orders are shipped with a minimum of 3 weeks shelf life. Please check the expiration date that is printed on the bottle for the exact expiry date.
· Are the lattes raw?
No, our lattes are not raw. We use a pasteurization method to ensure they are safe for all to drink.
· How long do the milks last once open?
Once opened, we recommend you consume within 2-3 days.
· Do the lattes contain dairy / gluten / soy?
Our lattes do not contain any dairy, gluten or soy.
· How much caffeine is there in your cold brew?
There is approximately 130mg of caffeine per bottle
· Are the lattes safe for pregnant women?
The pasteurization method that we use means they are not raw. However, we always recommend that pregnant women consult their doctor for more specific dietary guidelines and recommendations.
· I need to change my order. What should I do?
While we cannot guarantee it, we will do our best to accommodate changes if the order has not been processed yet. Please contact us as early as possible.
· I entered the wrong address. Can I change it?
While we cannot guarantee it, we will do our best to accommodate changes to your shipping address if the order has not been processed yet. Please contact us as early as possible.
SHIPPING & RETURNS
· How much is shipping?
Shipping is free with orders of $50 or more. Otherwise, shipping is $6.95.
· When will I get my order?
Orders ship every Monday, Tuesday and Wednesday. Orders placed on Wednesday through Sunday, will ship the following Monday. Once shipped, you should receive your order within 2 to 3 days.
· How can I track my order?
We ship via FedEx. Once we ship your order, you will receive an email with your FedEx tracking number so you can follow the progress of your order.
· How will my order be packaged?
Your order will be packed in an insulated liner with ice packs in order to keep your Pop & Bottle cold during transit. Please place the lattes into a refrigerator once delivered.
· My package hasn’t arrived. What do I do?
You should receive an email with a tracking number once your package is shipped. If there seems to be issue with the delivery, please contact us.
· There is a problem with my order. What do I do?
Please contact us and we’ll be glad to help!
· What is your returns policy?
Due to the perishable nature of our products, we unfortunately cannot accept returns of products or do exchanges of products. If you have received an incorrect order, or a damaged parcel, please contact us within 3 business days of receipt of your order and we will gladly assist you with next steps. If eligible, we will offer a replacement, or a refund in certain circumstances.