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FAQ

Got questions a-brewing? Sip on over, we’ve got you
  • Are your lattes Paleo compliant?

    Our oat milk lattes contain oats which are grains and are therefore not considered paleo compliant.

    Our almond milk lattes are all paleo compliant. They do not contain any grains and are lightly sweetened with dates.

  • Are your lattes vegan?

    All our lattes are vegan except for our vanilla oat milk latte, which contains sustainably sourced marine collagen.

  • Are your lattes Kosher?

    All our lattes are kosher compliant, although they have not been certified kosher yet.

  • How much caffeine is there in each latte? Do you have high caffeine and no caffeine ones?

    We've got something for everyone - our almond milk lattes range from 25 to 130 mg of caffeine per 11 oz bottle. Our oat milk lattes have 80mg of caffeine per 8oz can. Please check out the page of the flavor you are interested in for more specific information on the caffeine level.

    All our lattes have caffeine. Our Cacao almond milk latte has the lowest caffeine level at 25mg per 11oz bottle.

  • Do all your lattes have coffee in them?

    Nope! Our Golden almond latte, Matcha almond latte and Cacao almond latte are all great options for those who would like a latte that is not coffee based.

  • How many calories are in each latte?

    The calories in our lattes vary from 100 to 150 calories. 

  • What are your ingredients?

    All our lattes are made with organic, whole food ingredients, such as almonds, oats, dates, a range of superfoods, and coffee or tea. Please check out the individual product page for a full list of specific ingredients.

  • Is each latte made with almond milk?

    Our almond milk lattes are made with organic almond milk and our oat milk lattes are made with organic oat milk.

  • Are the lattes raw?

    No - we use a pasteurization method to ensure they are safe for all to drink.

  • How long do the milks last once delivered?

    Online orders for our oat milk lattes are shipped with a minimum of 3 weeks shelf life and should be stored in a cool dry location. Please check the expiration date on your can.  

  • Do the lattes contain dairy / gluten / soy?

    Our almond milk lattes do not contain any dairy, gluten or soy (woo hoo!)

    Our oat milk lattes also do not contain any dairy, gluten or soy. However, the oats are processed in a facility that also processes gluten, and therefore our oat lattes are not certified gluten free.

  • Are the lattes safe for pregnant women?

    The pasteurization method that we use means they are not raw. However, we always recommend that pregnant women consult their doctor for more specific dietary guidelines and recommendations.

  • Do all your lattes contain nuts?

    Our almond milk lattes contain almonds. Our oat milk lattes do not contain tree nuts, however, they do contain a small amount of coconut MCT oil.

  • How many grams of sugar and carbs are in each latte?

    All our almond milk lattes contain around 12g of sugar and 20g of carbs. Our oat milk lattes contain around 8g of sugar and 17g of carbs. All our sugars come from dates or the natural sweetness of oats. We do not add any refined sugars to our products. 

  • What is collagen?

    Collagen is an amazing protein that helps the body’s hair, nails, and skin become more supple and healthy. Studies have shown it to improve skin elasticity and decrease the appearance of wrinkles and aging. Our marine collagen is sustainably sourced and contains high levels of powerful proteins to hydrate and nourish your body 

  • What are adaptogens?

    Adaptogens have been used for hundreds of years in Eastern medicine to help the body naturally cope with stress. We use a blend of high-quality, finely sourced ashwagandha and maca in our mocha oat milk lattes.

  • What are antioxidants?

    Antioxidants help repair and prevent damage to the body from free radicals - free radicals are unhealthy, unstable molecules the body produces when faced with stressful environments. We use antioxidants from coffee berry to support immunity and promote recovery.

  • Can I heat up your lattes?

    Yes! You can heat up the lattes by pouring them into a microwavable safe container and microwaving them for a few seconds or pouring them into a pot and heating them up over the stove for a couple of minutes.

  • Can I freeze your lattes?

    We do not recommend you freeze our lattes. This can alter the formulation of the drinks and lead to an unappetizing texture. You can pour our lattes over ice for a refreshing beverage.

  • Are the oat milk lattes supposed to be refrigerated?

    Nope! Our oat milk lattes are pantry friendly, so they do not need to be refrigerated! We do however recommend chilling them before consuming, as they are most delicious when cold. Please note that we do use all natural ingredients, so separation is natural, do please give your latte a good shake before you open the can.

  • Do you sell your almond lattes online?

    We no longer offer our almond milk lattes online, but we do sell them in-store nationwide. Check out our store locator here to find your nearest P&B retailer. Please contact your store in advance to make sure our lattes are currently in stock.

  • How will my order be packaged?

    Your order of oat milk lattes will be packed in a recyclable box.

  • Why can’t I use my points?

    There are a variety of reasons this may be the case.

    If you have a subscription order in your cart you can only use the rewards titled “$10/$25 off next subscription order”. For all one-time purchases, please use the rewards titled “$10/$25 gift card” or the points slider at checkout. 

    You may not have enough points. If you don’t have enough points, you will not be eligible for rewards.

    If neither of these are the issue, please contact us here.

  • Why are your bottles plastic, not glass?

    Great question! We wish we could use glass, but it’s incredibly heavy to ship and is at high risk of breaking in transit. By using our bottles, we reduce our carbon footprint in our supply chain and also prevent our customers from receiving products with potential glass breakage.

    Instead, we use recyclable PET plastic bottles that are BPA free for our almond milk lattes and recyclable cans for our oat lattes.

    For oat milk lattes, our cans are made from recyclable aluminum.

  • Are the shipping materials made with eco conscious and sustainable materials?

    Yes! As a wellness focused company, we want to be mindful of not just our ingredients, but also what we’re using to lovingly and carefully ship them. We’ve considered the sustainability of our packaging in the following ways:

    - Shipping box and case boxes - made of partially recycled materials and are themselves recyclable

    - Aluminum cans & bottles - ready to enjoy & recycle

  • I still have a question. How can I get in touch?

    Please complete our contact form or email us at info@popandbottle.com. Feel free to DM us on Instagram @popandbottle. We’re here and happy to help!

  • I need to change my order / delivery instructions. What should I do?

    We get that! We will do our best to accommodate changes if the order has not been processed yet. Please contact us as soon as possible at info@popandbottle.com.

  • My package hasn’t arrived. What do I do?

    You should receive an email with a tracking number once your package is shipped. If there seems to be an issue with the delivery, please contact us and we will be able to assist you!

  • There is a problem with my order. What do I do?

    We are sorry about that! Your happiness matters to us and we’ll make it right. Please contact us as soon as possible and we will work to resolve the issue.

  • What is your returns policy?

    Have an issue with your order?

    At Pop & Bottle our customer’s experience is #1 to us! If you have any issues with your lattes please fill out this form to initiate a reship or refund and someone will be in contact with you shortly.

    Did your lattes arrive damaged?

    We are so sorry for your experience and we want to make this right!

    If your lattes arrived damaged we will issue a FREE reshipment of your order. To help us process this reshipment quickly, we ask you to kindly send us photos of the damaged order within 48 hours of the products’ arrival. While these errors are infrequent, photos helps us best address any supply chain issues for future customers. Thank you

    Did not enjoy your lattes?

    While we hope that everyone enjoys our dairy-free, organic lattes, we understand if they were not for you!

    Please fill out this form within 30 days of receiving your lattes. 

    We will offer you a full refund of up to one 12 pack of lattes, which will be credited to the card on file. The credit should hit your card within 5 to 7 business days.

  • I still have a question. How can I get in touch?

    Please complete our contact form or email us at info@popandbottle.com. Feel free to DM us on Instagram @popandbottle. We’re here and happy to help!

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